Ledger Admin Troubleshooting

Missing Billing Tab

If you are unable to see the Billing tab, there might be several factors forcing it not to show:

Check Billing Setup

Navigate to the Settings tab and look at the Billing Configuration panel.

If Active mode is either of these:

• Setup required
• Demo

Then Billing is purposefully not shown; it has not been properly configured yet.

Missing Imports in Data Operations

If you require importing through Admin, but cannot see the Imports tab, you will need an Order Type set up for your Organisation.

Check Order Types

Navigate to Settings and check Enabled Order Types. Imports will not show if the tab is empty.

Add Order Type

If you already have Order Types set up for your Organisation's needs, select the Order Type(s) and click 'Save order types'.

Request Order Type Creation

If you do not currently have an Order Type, please reach out to and discuss with the developers to create your required type.

You will have to consider your workflow. Please see Order Workflows to have an idea of what Order Type you need.

Device Invite Code Failure

A Device may reject logging into it through its Invite Code through either expiration or exhausted use.

Check Device

Ensure you have the correct device and Device Model set for the device profile you want to log into.

Reset Invite Code

Go to Devices and check the intended device you are (or the device holder is) logging in with.

Select the arrow icon beside the Invite Code, or change the Invite Code to something else; this refreshes the code.

Give Invite Code

Give the Invite Code to the device's user, and make sure the user successfully logs in.