Troubleshooting

My scanner isn't connecting

If your scanner isn't detected by the Desktop App upon login, there may be several causes:

• Wrong Scanner Choice in Config - Ensure you have the correct device model in the Config screen.
• Wrong Port - If your scanner is connected via USB, try checking if the ports in the Config menu are correct; these are usually called USB Serial.
• Faulty Scanner or Connection - Check if the scanner fully connects to the terminal, or if the scanner turns on properly.

An Order is showing the wrong details

You can manually change an Order's status and items whilst viewing an Order.

(MacOS) Cannot Access App

See (MacOS) Accessing Application.

Missing Permissions Error

Some actions may be blocked by an insufficient permissions error. This often comes about when logging into a different Device, that is, using an invite code from a different Device in the Admin Panel.

Restart the App

Close the app, and attempt to enter in again. This should preserve your session, without requiring refreshing the Invite Code.

Regain Invite Code

If it prompts you to enter using an invite code again, contact an Admin User or use the Admin Panel to refresh the invite code.

If these solutions fail, please contact the developers using filling out the Problem form in the Help and Feedback inquiry tab.